terms and conditions

better brighter legal statement

acceptance of terms and conditions

Access and use of this website is conditional upon the acceptance and compliance with all terms listed in this document ('Terms and Conditions'). All use of and/or continued access to this website constitutes agreement to these Terms and Conditions.

Tenaga Nasional Berhad ("TNB") reserves the right to amend the Terms and Conditions at any time by posting the amended Terms and Conditions on this website, and such amendment will take effect at the time of posting

The Terms and Conditions are effective until terminated by TNB. TNB may terminate your access to the website at any time without notice. In the event of termination, all restrictions imposed under the Disclaimer, Copyright Notice and Privacy Statement will survive the termination and continue to be binding upon you.

jurisdiction & ownership

www.betterbrighter.my the domain name registered in the name of TNB. This website, including the Terms and Conditions, is exclusively governed by, and is subject to, all applicable laws of Malaysia, notwithstanding that it is or may be accessible in or viewed in any other jurisdiction.

contents & materials

TNB is not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information necessarily is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on the site. You agree that it is your responsibility to monitor changes to the site.

relationship

By viewing or accessing this website does not give rise to any legal relationship between you and TNB. Communications between you and TNB through this website, whether by way of feedback or response to queries or otherwise howsoever does not give rise to any legal relationship between you and TNB.

copyright notice

Copyright © 2017, TENAGA NASIONAL BERHAD. All rights reserved.

TNB owns and reserves all intellectual property rights, in relation to the content, design and marks contained in this website. The reproduction of the contents of this website in part or in its entirety is prohibited and the content shall not be adapted, recopied, downloaded, transmitted, distributed, stored permanently or otherwise in any material form whether in a retrieval system or not, without the prior written consent of TNB.

You shall not upload, post or otherwise make available on this website any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right and the burden of determining that any such material is not protected by copyright, trademark or other proprietary rights is upon you. You shall be solely liable for any loss, damage, cost and expenses resulting from any infringement of copyrights, trademark, proprietary rights, or any other harm resulting from such a submission.

By submitting material to any public area of the website, you automatically grant, or warrant that the owner of such material has expressly granted TNB the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material.

links

No electronic link shall be made to this website without the prior written consent of TNB. In respect of such links, we state that TNB does not control or endorse those websites, and is not responsible for the content and/or information contained in such websites or any other aspect of such websites.

links to third party websites

The links contained in this website are connected to other websites, whereupon TNB disclaims responsibility for the privacy practices or the content of these linked websites. Should you decide to click any of the related links on this website, it is reminded that TNB's privacy policy ceases to apply here onwards. For your own protection and understanding, please take time and effort to read the privacy policies of the linked websites.

legal disclaimer

TNB expressly disclaims all liability, to any person, entity, body or organization, for all loss or damage of any kind whatsoever including but not limited to personal injury or death to any person or damages to tangible or intangible property, whether these are attributed to or caused by the use of products and/or services offered under this website or any linked website, whether direct, indirect or consequential, in respect of anything done or omitted to be done, whether wholly or partly, in reliance upon the whole or any part of the contents and/or materials within this website.

All reasonable precautions have been made to ensure that any information provided on this website is free of viruses that may interfere with or damage the operations of your computer systems. However, TNB does not accept any responsibility for, and hereby excludes all forms of liability, to the maximum extent permitted under applicable laws, for loss or damage, caused by or resulting from interference with or damage to your computer systems which occur in connection with use of this website, whether through a computer virus or otherwise howsoever occurring.

You expressly agree that use of this website is at your sole risk. Neither TNB, its affiliates nor any of their respective directors, shareholders, employees, agents, third party content providers or licensors warrant that this website will be uninterrupted or error free or any defects in this website will be corrected or this website is free from viruses or other harmful elements, nor do they make any warranty as to any results that may be obtained from use of this website, or as to the accuracy, reliability or content of any information, service, or merchandise provided through this website.

Should any part of this website offer you the opportunity to join in or read from a forum, please be aware that any communications posted on the forum represent the views of the individual who posted such communication and are not to be taken as the views of TNB. TNB does not accept any responsibility or liability for anything posted on a forum by any user of the forum. You may not use the forum to post, upload, or otherwise transmit information or pictures that are defamatory, a breach of privacy or otherwise unlawful. TNB reserves the right to monitor any information transmitted or received through any form. TNB, at its sole discretion and without prior notice, may at any time review, remove or otherwise block any materials posted.

All contents, information and advice on this website (if any) are provided on an "as is" basis. Neither TNB nor any of its directors, shareholders, employees, agents or subcontractors shall be liable for any damages either direct, indirect, incidental, consequential, otherwise (including but not limited to financial losses, loss of data, loss of profits, loss of business, business interruption or the like) arising out of the use or inability to use this website or the content, information or advice provided on or via this website, defects, viruses, or other malfunctions caused to any equipment and other software in connection with access or use of this website, the interception, modification or misuse of information transmitted to TNB or transmitted to you, even if TNB has been advised of the possibility of such damages. Please make it your personal responsibility to verify any information available herein. We suggest that you seek independent professional advice before making any form of decision based on information obtained from the TNB home page.

This website is provided on an "as is" basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability fitness for a particular purpose, accuracy, timeliness or completeness, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to this Terms and Conditions.

You shall use this website for lawful purposes only. You shall not post or transmit through this website any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, constitute an invasion of privacy, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law, or which, without TNB’s express prior approval, contains advertising or any solicitation with respect to products or services. Any conduct by you that in TNB’s view restricts or inhibits any other user from using or enjoying this website will not be permitted. You shall not use this website to advertise or perform any commercial solicitation, including, but not limited to, the solicitation of users to become yours of other online information services competitive with this website.

This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorised access to, alteration of, or use of record, whether for breach of contract, negligence or other tortuous behaviour, or under any other cause of action. You specifically acknowledge that TNB is not liable for the defamatory, offensive or illegal conduct of others or third parties and that the risk of injury from the foregoing rests entirely with you. In no event will TNB, or any person or entity involved in creating, producing or distributing content on website software be liable for any damages, including, without limitation, direct, indirect, incidental, special, consequential or punitive damages arising out of the use of or inability to use this website. You hereby acknowledge that the provisions of this section shall apply to all contents on this website.

In addition to the terms set forth above, neither TNB nor its affiliates, information providers or content partners shall be liable regardless of the cause or duration, for any errors, inaccuracies, omissions, or other defects in, or untimeliness or unauthenticity of, the information contained within the website, or for any claims or losses arising therefrom or occasioned thereby. None of the foregoing parties shall be liable for any third-party claims or losses of any nature, including, but not limited to, lost profits, punitive or consequential damages. Neither TNB nor its affiliates, information providers or content partners warrant or guarantee the timeliness, sequence, accuracy or completeness of this information. Additionally, there are no warranties as to the results obtained from the use of the information.

password and account security

You acknowledge and agree that you are responsible for maintaining the confidentiality of any passwords associated with any account being used to access or use this website and that you will be solely responsible to TNB for all activities that occur under your account. In the event, you become aware of any unauthorised use of your password or your account, you shall notify TNB immediately.

indemnification

You agree to defend, indemnify and hold harmless TNB, its affiliates and their respective directors, shareholders, employees, agents or subcontractors from and against all loss, damage, claims or expenses, including attorneys' fees, arising out of the use of the website by you or your account in breach of this Terms and Conditions.

privacy statement

As the owner and operator of this website, through its Internet host server, TNB will obtain and retain certain information about those who are using this website. We believe in protecting your privacy, we reiterate that the information collected about you will not be divulged, disclosed or sold to any third party whatsoever. These are other than the purposes for TNB's internal applications, whereupon required, authorised or permitted by or under law, or for reasons known and authorised by you.

While we exercise all reasonable precautions necessary to protect the confidentiality of your information from third parties, it is emphasized that TNB does not have any control over these third parties, who may or may not further disclose information to other parties. We do not assure that such parties will not solicit you via e-mail or in any other form of contact whatsoever.

For statistical purposes, TNB reserves the right to collate demographic or statistical information from any information provided by you via usage of the TNB home page to third parties endorsed by the company. Such demographic or statistical information are not personally identifiable, and could be in the form a summary or compilation of information.

restricted sections user terms

Certain parts of this website are restricted sections to which only authorised individuals are granted access. For those individuals that are granted access to restricted sections, such access is granted on the basis that the conditions of access, which may be prescribed generally or with some level of specificity, are adhered to at all times. Access can be terminated at any time, at our sole discretion, without TNB having to afford any cause or justification. Breach of such conditions or access and/or breach of the Terms and Conditions generally, would entitle TNB to bar access to the restricted sections of this website without any further notice or obligation to consult beforehand and without having to establish such breach.

Access to the restricted sections is governed by a combination of a user name and a password. Passwords may be changed from time to time to enhance security. Specific individuals or organizations that have been granted access to restricted sections within this website:

• Will be notified by e-mail of changes in their respective passwords, from time to time;
• Must not under any circumstances and at any time disclose such passwords to any individual or organization;
• Must take all reasonable endeavours to ensure that user names and passwords remain confidential at all times; and
• Must notify TNB immediately at in the event that the secrecy of user name and/or passwords is compromised, or if there is even a suspicion that the same has been compromised in any way or by anyone.

anti-spam policy

Spammers are strictly barred from all TNB servers. Please be reminded that by accessing this website you have expressly agreed not to send bulk unsolicited e-mails with commercial messages to other users of this website or the public, or interfere, harass, threaten or abuse other users, and/or post or distribute any obscene, hateful, racially offensive information or materials.

personal data protection policy

We, Tenaga Nasional Berhad (Company No. 200866-W), and our subsidiaries, respect the privacy of all individuals with whom we have a contractual relationship. We are committed to protecting all Personal Data kept by us. For this reason, Tenaga Nasional Berhad and its subsidiaries (collectively, "TNB") have adopted this Personal Data Protection Policy ("this Policy") in compliance with the Personal Data Protection Act 2010 of Malaysia ("PDP Act").

Read more on PDPA

personal data protection code of practice for the utilities sector (electricity)

The Code of Practice ("Code") is issued pursuant to Section 23(1)(b) of the Personal Data Protection Act 2010 ("Act"). This code provides operational approach to assist TNB in meeting the requirements under the Act when undertaking electricity businesses and activities. This Code sets out mainly on the seven (7) personal data protection principles of the Act.

• Download Personal Data Protection Code of Practice (ENGLISH)
• Download Personal Data Protection Code of Practice (BM)

personal data request forms

TNB is committed to comply with the requirement of the Personal Data Protection Act 2010 ("Act"). You have the right to request access to and correction of Personal Data held by TNB and in this respect, you may requesby using one the following forms and submit the completed form to Kedai Tenaga or TNB's premise:

• Download Personal Data Access Request Form (ENGLISH)
• Download Personal Data Correction Request Form (ENGLISH)
• Download Personal Data Access Request Form (BM)
• Download Personal Data Correction Request Form (BM)

You may collect your request of personal data at the respective Kedai Tenaga or TNB's premise where the completed form has been submitted, subject to the applicable terms & conditions.

 

privacy policy

better brighter privacy statement

personal data protection policy

At Tenaga Nasional Berhad (Company No. 200866-W), and our subsidiaries, we are committed to protecting your privacy in accordance with the Personal Data Protection Act 2010 of Malaysia ("PDPA"). This Policy explains:

• the type of personal data we collect and how we collect it
• how we use your personal data
• the parties that we disclose the personal data to; and
• the choices we offer, including how to access and update your personal data.

collection of personal data

You may choose to provide personal information (for example your name, address, telephone number and email address) on this or other TNB websites, however not providing this may result in reduced functionality. TNB's usage of this information will be consistent with this Policy or the policy associated with the applicable TNB site.

use of cookies and similar technologies

For general web browsing although no personal data is revealed to us, certain technical and statistical information is available to us via our internet service provider such as cookies, your IP address, the time, date and duration of your visit. If you provide us with any personal data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such personal data to us, you represent to us that you have obtained the consent of the third party to provide us with their personal data for the purposes as listed below.

use of personal information

We may use the personal information collected about you for the following purposes:

• Provide, administer and communicate with you about products, services, events, surveys and promotions by TNB or our affiliates (including by sending you marketing communications);
• Process, evaluate and respond to your requests, inquiries and applications; Create, administer and communicate with you about your account (including any purchases and payments); Provide investor services; Verify your identity to ensure security for the other purposes listed here; Evaluate your interest in employment and contact you regarding possible employment; Operate, evaluate and improve our business (including developing new products and services; managing our communications; performing market research; determining and managing the effectiveness of our advertising and marketing; analyzing our products, services and websites; administering our websites; and performing accounting, auditing, billing, reconciliation and collection activities); Protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure and quality; Conduct investigations and comply and enforce applicable legal requirements or, industry standards and our policies and terms, such as this and other TNB sites' terms of use; and Ensure the safety of TNB network services, information resources and employees.

We also may use personal information for other additional purposes. We will identify these additional purposes at the time of collection.

keeping your personal data

We will retain your personal data in compliance with this Policy and/or the terms and conditions of your agreement(s) with TNB or its subsidiaries for the duration of your relationship with us, for such period as may be necessary to protect the interests of TNB or its subsidiaries and/or its customers as may be deemed necessary, where otherwise required by the law and/or where required by TNB's or its subsidiaries's relevant policies.

how we protect and safeguard your personal data

At TNB, our goal is to protect your personal information submitted to us through our sites. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on this and other TNB websites. We also employ reasonable technologies to help keep the personal information you provide on this site secure.

transfer of your personal data outside malaysia

Any personal data, which you volunteer to us, will be treated with the highest standards of security strictly in accordance with the PDPA 2010. It may be necessary for us to transfer your personal data outside Malaysia if any of our service providers or business partners are involved in providing part of a services are located in countries outside Malaysia. You consent to us transferring your personal data outside Malaysia in these instances. We shall take reasonable steps to ensure that any such service providers or business partners are contractually bound not to use your personal data for any reason other than to provide the services they are contracted by us to provide and to adequately safeguard your personal data.

your consent

By submitting your personal data, you consent to the use of that personal data as set out in this Policy. If we change our Policy, we will publish the amended version on this page. But you can email or write to us to ask for a copy. Continued use of the service will signify that you agree to any such changes. TNB or its subsidiaries is committed to protecting your personal data.

• Download PDPA Policy (ENGLISH)
• Download PDPA Policy (BM)